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  • Home
  • Resident Lounge
  • Apartment Finder
    • Florida >
      • The Floridian Club of Sarasota
    • Georgia >
      • Battle Creek Village
      • Rugby Valley
    • Indiana >
      • Four Winds
      • Horizons
    • Michigan >
      • Auburn Heights
      • The Wind Song
    • Ohio >
      • Barrington Square
      • Carnaby Village
      • Conine Village
      • Raccoon Creek
      • Somerford Square
      • Sussex Square
  • Meet the Team
  • Contact

Resident Service Center


To Report a MAINTENANCE EMERGENCY,
​Dial: 800-871-0825
and follow the Maintenance Emergency prompts.


​A maintenance emergency is defined as the following:
  • Fire
  • Water Leak
  • Stopped up toilet (if you only have one)
  • No water or hot water
  • No heat during the winter months
  • No A/C (if the outside temperature is above 75°F)
  • Electrical issues
  • Gas smell
  • Refrigerator/freezer not working
  •  Lock-outs &
  • Safety and Security risks only
​To Report a NON-EMERGENCY MAINTENANCE REQUEST :
You may do one of the following:
email us
log into your resident portal
​or call the Resident Services Number.
​
RESIDENT SERVICE HOURS:
Monday through Friday, 9 a.m. to 6 p.m.
NON-EMERGENCY calls or e-mails sent
SATURDAY OR SUNDAY will be answered on Monday.

____________________________

Should you have an UNRESOLVED ISSUE that cannot be worked out with the property manager
after a number of attempts,
you may contact the Resident Service Line

 
800-871-0825
 
Please provide the details to the Resident Services Representative and the Area Manager 
or Director of Property Management will contact you
.


Apartment Procedures Video


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